Refund Policy
Last updated: October 4, 2026
Card-Free Trials & 14-Day Money-Back Guarantee
We want you to feel completely confident using Chahiya. We provide a mandatory card-free free trial on all plans (14 days for restaurant plans, 30 days for individual creator plans) with zero payment details required to start. When you choose to upgrade to a paid subscription, we back your initial purchase with a 14-day money-back guarantee. If you are not satisfied with Chahiya for any reason, you may request a full refund within 14 days of your initial subscription payment.
How to Request a Refund
To request a refund within your 14-day window, simply contact us by email at hello@chahiya.com with your account email address. For international orders processed by our Merchant of Record, Paddle, you can also request a refund directly via Paddle's 24/7 buyer support portal at https://paddle.net. For domestic Algerian orders processed in DZD via Chargily Pay, refunds are handled directly by contacting hello@chahiya.com.
Subscription Renewals & Cancellation
You can cancel your subscription at any time from your dashboard or through Paddle. Cancellations prevent future charges and keep your account active until the end of your prepaid period. If you were charged for an automatic renewal in error or forgot to cancel, please reach out to hello@chahiya.com within 48 hours of the renewal charge, and we will happily assist you.
Refund Processing Timeline
Approved refunds are processed by Paddle directly back to your original payment method (credit card, PayPal, Apple Pay, etc.). Funds typically appear in your account within 5 to 10 business days depending on your bank.
Restaurant Customer Transactions
Please note that Chahiya is a software platform and is not a party to the transactions between restaurant owners and their dining customers. Any refunds for food orders placed through a restaurant's Chahiya storefront or table QR codes are handled directly by the restaurant according to their own store policies.
Contact Us
For questions regarding our refund policy, please contact hello@chahiya.com or support@chahiya.com.